Shipping Policy

Shipping Policy – Smart Life Store

Thank you for shopping with Smart Life Store.

Delivery Time

We generally aim to deliver orders within 2–3 business days after the order has been confirmed and processed.

Delivery times may vary depending on the customer's location, product availability, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Order Processing

Orders are normally processed after confirmation.

We may contact you by phone, email, or other available communication methods to verify order details where necessary.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If incorrect or incomplete information causes a delivery failure, additional delivery arrangements or charges may apply.

Delivery Delays

Although we aim to meet the estimated delivery timeframe, delivery dates are estimates rather than guaranteed dates.

Delays may occur because of:

• Courier disruptions

• Weather conditions

• Public holidays

• Incorrect address information

• Remote-area delivery

• Unexpected operational circumstances

Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable or the provided address/contact information is incorrect, the customer may be contacted to arrange another delivery attempt.

Order Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Shipping Charges

Any applicable shipping charges will be displayed during the checkout process or communicated to the customer before the order is confirmed.